Helpdesk 101
Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Who is in the various LCA Google mail distribution groups?
This article provides insight into the various pre-defined distribution groups and who the recipients are for those groups. This is not an attempt to list all of the groups, but only the main core groups. Utilizing these distribution groups simply requires addressing an email to the group name as...
How to allow microphone on Seesaw
1. Go to the Settings app on your device. 2. Scroll down and find the Seesaw app in the list. 3. Tap on Seesaw. 4. Make sure that the toggle next to "Microphone" is enabled.If you're unable to find the option to allow microphone access, it's possible that your device's settings are blocking acces...
Password Reset on Ipad
Open an IT ticket
Schoology login error
Click on “ Can't see your document, click here" on the Upper Right corner and to log into your google account.