Helpdesk 101
Getting started with our helpdesk software
Can I use email to reply to a ticket?
Email Integration with Support Tickets Yes! Email integration is one of the most convenient ways to manage your support tickets. How Email Integration Works • Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via ...
How to allow microphone on Seesaw
1. Go to the Settings app on your device. 2. Scroll down and find the Seesaw app in the list. 3. Tap on Seesaw. 4. Make sure that the toggle next to "Microphone" is enabled.If you're unable to find the option to allow microphone access, it's possible that your device's settings are blocking acces...
I created a ticket, when can I expect an answer?
Response Time Expectations Our support team is committed to providing timely responses to all customer inquiries. Here's what you can expect: Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, con...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer? Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need. What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Mentio...
Password Reset on Ipad
Open an IT ticket
Schoology login error
Click on “ Can't see your document, click here" on the Upper Right corner and to log into your google account.
What is a ticket? Is it the same as a request?
Understanding Support Tickets A ticket is our technical term for any support request, question, or issue you submit to our helpdesk system. Think of it as a digital record that tracks your interaction with our support team. Ticket vs Request Yes, a ticket and a request are essentially the same th...
What personal information are you tracking?
Privacy and Data Protection We are committed to protecting your privacy and being transparent about what data we collect and how we use it. Information We Collect • Account Information - Name, email, company details • Support Interactions - Tickets, communications, and resolution history • Usage ...
Who is in the various LCA Google mail distribution groups?
This article provides insight into the various pre-defined distribution groups and who the recipients are for those groups. This is not an attempt to list all of the groups, but only the main core groups. Utilizing these distribution groups simply requires addressing an email to the group name as...