Troubleshooting
AC not working / Too hot
Try adjusting the thermostat If there is no change then open a Facilities Ticket
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
Connect wifi to Ipad
1. Go to the Settings app on your iPad. 2. Tap on Wi-Fi. 3. Make sure Wi-Fi is turned on by sliding the switch to the right. 4. Your iPad will automatically search for available Wi-Fi networks. Tap on the network you want to connect to (LCA-Student). 5. If the network is password-protected, enter...
Copier/ Printer Stuck on "Cancelling"
Open an IT Request ticket. Complete the additional info needed to communicate your need.
Disappearing screen on Promethean / Freezing screen
https://docs.google.com/document/d/1r2TYoA43PIQ972Z8kBs0nMZISrGB6X8fWCDC6TWTSto/edit?usp=sharing
How to Login to Schoology
https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
I need toner for my printer
If you need a toner cartridge for your printer, please open a ticket and the IT support team will bring one from our stock. To save time, please note the color of the cartridge that you are requesting.Please know that because of the expense of these toner cartridges, we will not replace one that ...
Ipad shutting off even when fully charged/ Ipad Frozen
Open an IT ticket
Promethean Sound / Zoom audio
https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources
Screen share on Promethean not working
https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
White Screen on Clever
https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources
Computers
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
Disappearing screen on Promethean / Freezing screen
https://docs.google.com/document/d/1r2TYoA43PIQ972Z8kBs0nMZISrGB6X8fWCDC6TWTSto/edit?usp=sharing
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Update macOS on Mac
Use Software Update to update or upgrade macOS, including built-in apps like Safari.https://support.apple.com/en-us/HT201541
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.
iPads
Add Airdrop on Ipad
Open an IT ticket
Connect wifi to Ipad
1. Go to the Settings app on your iPad. 2. Tap on Wi-Fi. 3. Make sure Wi-Fi is turned on by sliding the switch to the right. 4. Your iPad will automatically search for available Wi-Fi networks. Tap on the network you want to connect to (LCA-Student). 5. If the network is password-protected, enter...
How to allow photos on Seesaw
1. Open the Seesaw app on your device or go to the Seesaw website. 2. Log in to your Seesaw account as a teacher or parent. 3. Navigate to the settings menu. This is typically located in the top right corner of the screen. 4. Look for a section related to privacy or permissions. 5. Find the optio...
How to Login to Schoology
https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources
Install Gmail On student Ipad
Open an IT Request ticket. Complete the additional info needed to communicate your need.
Ipad shutting off even when fully charged/ Ipad Frozen
Open an IT ticket
Schoology login error
Click on “ Can't see your document, click here" on the Upper Right corner and to log into your google account.
White Screen on Clever
https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources
Printers
Copier/ Printer Stuck on "Cancelling"
Open an IT Request ticket. Complete the additional info needed to communicate your need.
How to self Install a different printer while waiting for toner replacement
1. Select the "apple icon" far upper left corner, then choose System Settings. 2. Scroll down and select Printers and Scanners. 3. Next, click on Add a printer (at the very bottom of that box) 4. At the top of the next box, you will see a printer icon, a ball, and another printer icon. 5. Choos...
I need toner for my printer
If you need a toner cartridge for your printer, please open a ticket and the IT support team will bring one from our stock. To save time, please note the color of the cartridge that you are requesting.Please know that because of the expense of these toner cartridges, we will not replace one that ...