Troubleshooting

AC not working / Too hot

Try adjusting the thermostat If there is no change then open a Facilities Ticket

Can I use email to reply to a ticket?

Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.

Connect wifi to Ipad

1. Go to the Settings app on your iPad. 2. Tap on Wi-Fi. 3. Make sure Wi-Fi is turned on by sliding the switch to the right. 4. Your iPad will automatically search for available Wi-Fi networks. Tap on the network you want to connect to (LCA-Student). 5. If the network is password-protected, enter...

Copier/ Printer Stuck on "Cancelling"

Open an  IT Request ticket.  Complete the additional info needed to communicate your need.

Disappearing screen on Promethean / Freezing screen

https://docs.google.com/document/d/1r2TYoA43PIQ972Z8kBs0nMZISrGB6X8fWCDC6TWTSto/edit?usp=sharing

How to Login to Schoology

https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.

I don't find my answer in the knowledge base, what should I do?

Did you try to search using different search terms? If yes, then you should create a new ticket.

I need toner for my printer

If you need a toner cartridge for your printer, please open a ticket and the IT support team will bring one from our stock. To save time, please note the color of the cartridge that you are requesting.Please know that because of the expense of these toner cartridges, we will not replace one that ...

Ipad shutting off even when fully charged/ Ipad Frozen

Open an IT ticket

Promethean Sound / Zoom audio

https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources

Screen share on Promethean not working

https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources

What is a ticket? Is it the same as a request?

A ticket is a technical synonym we use for question or request.

What personal information are you tracking?

Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interaction with us.

White Screen on Clever

https://sites.google.com/legacyca.com/lca-educational-technology-hub/classroom-resources